Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including when you:

• Request a quote or consultation through our website
• Submit a job application or career inquiry
• Contact us via phone, email, or our online forms
• Subscribe to our newsletter or marketing communications
• Engage our services for permit expediting, private provider inspections, or consulting

This information may include your name, email address, phone number, mailing address, company name, project details, professional license numbers, resume/CV, and any other information you choose to provide.

2. Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device and browser type, operating system, and screen resolution
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring website or source that directed you to our site
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our permit expediting and inspection services
• Process and respond to your quote requests, inquiries, and applications
• Communicate with you about your projects, our services, and company updates
• Send marketing communications (with your consent, where required)
• Comply with legal obligations and enforce our terms of service
• Analyze website usage to improve user experience and site performance
• Prevent fraud and protect the security of our systems

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With building departments, government agencies, and jurisdictions as necessary to process permits and inspections on your behalf
• With trusted service providers who assist us in operating our website, conducting business, or servicing you (e.g., email hosting, CRM, payment processing)
• When required by law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of Elite Permits, our clients, or others
• In connection with a merger, acquisition, or sale of all or a portion of our assets

All third-party service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies - Required for the website to function properly (e.g., session management)
• Analytics cookies - Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies - Used to deliver relevant advertisements and track campaign performance

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. We honor Do Not Track (DNT) browser signals where technically feasible.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Client project records are retained for a minimum of 7 years in accordance with Florida construction and business record-keeping requirements
• Job applications are retained for up to 2 years unless you request earlier deletion
• Website analytics data is retained in anonymized form
• Marketing consent records are retained for as long as you remain subscribed

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access - Request a copy of the personal information we hold about you
• Correction - Request that we correct inaccurate or incomplete information
• Deletion - Request that we delete your personal information, subject to legal obligations
• Opt-out - Unsubscribe from marketing communications at any time using the link in our emails or by contacting us
• Portability - Request your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including building department portals, government agencies, and partner organizations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party site you visit.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.